Shipping policy

Last edited 07/06/2025

Thank you for shopping with Siskka! We’re a home-based business dedicated to
getting your nail supplies to you quickly and safely. Please review our shipping policy
below:

Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding Public
holidays in Queensland, Australia). You’ll receive a confirmation email with tracking
information once your order has shipped.
Please note: During peak times or product launches, processing times may be
slightly longer.

Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and package
weight.
We ship via Australia Post, and estimated delivery times are:
• Domestic Orders: 3–7 business days
• International Orders (if applicable): 10-15 business days
Customers ordering from outside of Australia are responsible for any customs duties,
taxes, tariffs, or import fees that may apply in their country. These are not included in
our shipping fees.

Lost or Delayed Packages
Once your order has shipped, we rely on Australia Post for delivery. While delays
caused by the postal carrier are outside our control, we’ll do our best to assist you in
tracking and resolving any issues.
If your package is marked as delivered but you haven’t received it:
• Double-check the address provided.
• Look around your property or with neighbours.
• Contact the carrier for further assistance.

Returns & Exchanges
Please refer to our Return & Refund Policy

Contact
For questions about shipping or your order, feel free to reach out to us at
info@siskka.com.au