Refund policy

Last edited 07/06/2025

Thank you for choosing Siskka. We are committed to providing high-quality products
and services. If you are not entirely satisfied with your purchase, this policy outlines
your rights and our procedures regarding returns, exchanges, and refunds.

Return Period
Customers may request a return within 14 calendar days from the date of delivery.
This return policy does not apply to purchases relating to educational services,
mentoring sessions, or online courses.
To be eligible for a return:
- Items must be unused, unworn, and returned in their original packaging and in
resaleable condition.
- A valid proof of purchase (e.g., receipt or order confirmation) is required.

Return Process
To initiate a return, please contact our team at info@siskka.com.au.
Approval must be obtained prior to returning any items. Returns sent without prior
approval will not be accepted. Once a return is approved, we will provide:
- A return shipping label
- Instructions on how and where to send your package

Damaged, Faulty, or Incorrect Items
We kindly ask that you inspect your order upon receipt. Should you receive an item
that is defective, damaged, or not as described, please contact us within 7 calendar
days of delivery. We will assess the issue and, where appropriate, we will offer a
repair or replacement.

Non-Returnable Items
For health and safety, hygiene, and customisation reasons, the following items are
not eligible for return unless they are faulty:
- Custom-made or personalised products
- Perishable goods
- Sale or discounted items
- Gift cards - Hazardous materials or flammable substances - Beauty or Personal Care items (E.g. opened cuticle oils, opened disposable products)

Custom Press-On Nail Orders
All custom press-on nail sets are bespoke products made to individual design
specifications. Custom press-on nails are not eligible for a refund. Further we are
unable to accept returns based on change of mind.
However, if a custom order is received in a faulty or materially incorrect condition,
please send us an email and we will offer an appropriate remedy.
All custom orders require:
- Complete and accurate customer information (protected under our Privacy
Policy)
- Full payment before production begins
- An estimated completion date, to be provided upon acceptance of the order

Refunds
Once your return is received and inspected, you will be notified of the outcome. If
approved:
- A full refund will be issued to your original payment method within 10 business
days.
- Please allow additional time for your financial institution to process the
transaction.
If you have not received your refund within 15 business days of approval, please
contact us at info@siskka.com.au.

Exchanges
We do not offer exchanges. If you wish to order a different item, please return the
original item (subject to eligibility), and place a new order once your refund has been
processed.

European Union - 14-Day Cooling-Off Period If your order is delivered to a country within the European Union, you have the right
to cancel your purchase within 14 calendar days from the day after you receive the
goods, without providing any reason.
To exercise this right, you must notify us by email within this period. The item must
be returned in a resaleable condition. You are responsible for the cost of returning
the goods unless the product is faulty or incorrect.
Once we receive your cancellation notice, we will refund the original purchase
amount within 14 days, or after receiving the returned goods and proof of purchase.
Please note: This right does not apply to custom-made items or digital content once
the download or streaming has started, and you have consented to the waiver of the
cancellation period.

Courses/Digital Products
All sales of digital products, including pre-recorded courses and downloadable
materials, are non-refundable once access has been granted or download has
commenced, unless:
- You are unable to download the product or if the product doesn’t function as
intended
- Refunds must be requested within a time limit within 14 days providing
evidence of technical issues.
For customers in the European Union: By purchasing and accessing digital content
immediately, you acknowledge that your right to withdraw from the purchase is
waived under the EU Consumer Rights Directive.

Coaching Services
Due to the personalised nature of the coaching service and the time reserved
exclusively for each client:
- Refunds are not available for completed or missed sessions, including where
a client fails to attend or cancels with insufficient notice.
- Cancellations or rescheduling requests must be made at least 24 hours in
advance of the scheduled session. Clients who cancel with at least 24 hours’
notice may reschedule their session to another available time. No refunds will
be issued.
- Cancellations made within 24 hours of the scheduled session will be treated
as late cancellations and are not eligible for rescheduling or refund.
In the rare event that the coach must cancel a session, clients will be offered the
option to reschedule or receive a full refund for the cancelled session.